Effective Date: [01.07.2026]

Data Controller

ABA Properties, located at ABA Business Center, Rr. Papa Gjon Pali II, is the data controller responsible for the personal information collected on this website. Contact us at info@abaproperties.com for privacy-related inquiries.

Data We Collect and Why

We only collect data necessary to provide our real estate services, manage property inquiries, and improve user experience:

• Direct Inquiries: When you submit contact forms, request property brochures, or interact with our live chat, we collect your name, email, phone number, and preferences to route your request to the appropriate sales agent.
• Automated Data: We collect IP addresses, browser types, and navigation paths to optimize our website performance and marketing campaigns.

Third-Party Processing and Data Sharing

We do not sell your personal data. We share your information strictly with vetted third-party service providers who act as data processors to assist our operations. Specifically, we utilize:

• Zoho Forms & Zoho CRM: Used to securely capture, route, and store lead inquiries and contact requests.
• Zoho SalesIQ: Used to operate our live chat widget and monitor website visitor navigation to provide real-time customer support.
• WordPress: Our Content Management System, which may temporarily process IP addresses to ensure secure website rendering.
• Google Analytics: Used to analyze website traffic, user behavior, and engagement metrics to improve our digital presence.
• Meta (Facebook) Pixel: Used to track user actions on our website after clicking on our social media advertisements, allowing us to measure ad performance, build targeted audiences, and serve personalized marketing.

Data Retention

We retain inquiry data only for as long as necessary to fulfill your request or maintain our ongoing business relationship. Marketing data is retained until you withdraw consent.

Your Rights (GDPR)

Under the GDPR, you have the right to access, rectify, or erase your personal data. You may also restrict processing, object to profiling, and request data portability by contacting info@abaproperties.com .